HT Localization Presents Language Translations: Client Satisfaction Survey

Segment 32 – Client Satisfaction Survey: The Results Are In! 

The Results Are In!  This blog post is devoted to our beloved clients, with a big “Thank You!” for taking the time to provide valuable feedback regarding our client services.

This March marks the beginning of our third year of operations for HT LOCALIZATION.  We are honored to work with some of the world’s top global brands, as well as some of the most exciting up-and-coming companies that the world will soon get to know. See Testimonials below from a few of our clients...

This past month we conducted our first Client Satisfaction Survey. The survey was designed to measure client satisfaction and the Net Promoter Score (NPS) metric. The survey results not only serve as a baseline benchmark for future Client Satisfaction surveys, but will also serve as valuable input into our client service enhancements. 

NPS is a client loyalty metric based on the direct question: How likely are you to recommend HT LOCALIZATION services to your friends and colleagues? 

• Clients rated HT LOCALIZATION with an average score of 9.5 on a scale of 1-10, with 10 being “Extremely Likely”. 
• Over 85% are “Extremely Satisfied” with the HT LOCALIZATION experience.
• Client feedback included:

“The best experience...”

“Doing a great job! Quick response, good work!” 

“Very pleased to work with you!”

This is music to my ears. We are pleased to mark our anniversary with such positive feedback.  To learn that a vast majority of our clients are “Extremely Satisfied” and our 9.5 rating on the NPS scale makes me excited.  Not only have we achieved early success and professional recognition in the industry as a strong language service provider, we have plenty of room to just get better!

I’ve always found inspiration in the Avis car rental company’s slogan: We’re Number 2. We Try Harder! 

When asked “Why should anybody ever use translation services from you?” Like Avis, our reply is simple: “We try harder because we have to.”  Our client testimonials represent this motto, and depict what we’re all about…

Testimonials from a few of our clients...*

 “I've had a very positive experience working with HT LOCALIZATION. They are very professional, highly responsive, methodical, and a good value for the price. I’ve worked with some bigger players before using their services, and the overall experience with HT LOCALIZATION has been wonderful. I highly recommend them.”

-   Manager  eLearning, Honeywell International Inc.  

“We work with HT LOCALIZATION to ramp up our international presence throughout Europe and Asia.  They have proven to be an invaluable partner.  HT LOCALIZATION localized our website, product data sheets, brochures, white papers, etc. They helped to bring transparency and organization to our international collateral management, and provided us an easy way to track our marketing and sales materials.  We've gotten more product copy translated, expanded into 9 language markets, and saved literally thousands of dollars along the way with HT LOCALIZATION. 

They are a valuable partner, quality-driven, fast and always responsive - exactly the kind of service provider needed by an innovative company like Ruckus Wireless.”

-   Marketing Manager, Ruckus Wireless Inc.  

 “Kyriba is rapidly expanding internationally thanks to our localization program with HT LOCALIZATION.  HT LOCALIZATION has provided full service software localization and documentation for our financial products.  They localized our website, documentation, user manuals and release data sheets, turning everything around on time, on budget, as planned.

It is truly a pleasure working with such a diligent, professional and cost effective solution provider. I recommend HT LOCALIZATION with great confidence.”

-   Senior Marketing Manager, Kyriba Corporation. PROACTIVE TREASURY MANAGEMENT

"The quality of our translated and localized content must be of an extremely high level, with HT LOCALIZATION, quality is always first.  HT LOCALIZATION is a company that delivers the best in everything from their overall approach to the smallest of details. We know with certainty that HT LOCALIZATION reacts quickly to unforeseen changes in our translation needs."

-   Director of Operations,  Altin CASH MANAGEMENT SOLUTIONS

 “We are continuously working with HT LOCALIZATION for the localization of our website and other communication materials for various regions and languages. They have proved to be a great service provider: Reliable and delivering exactly what we need when we need it, and have always shown great flexibility complying with our needs. HT LOCALIZATION is a great partner; I wish we had more of such to complement our workflows. 

It's hard to say anything more, I rarely give 10/10, but in this case, there is no room for anything else. We are very much satisfied with HT LOCALIZATION.”

-   CEO, Replise KFT. THE SOCIAL INTELLIGENCE COMPANY

 *Logos shown above are trademarks of their respective companies.

  ...Stay tuned for the next Segment of HT LOCALIZATION Presents Language Translations for Real Life Series, where we’ll continue … with more stuff.

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This article was written by Rachanee Thevenet, Co-Founder of HT Localization.  Rachanee is an Asian-American expat living in Spain with her family.  She loves all things international including food, art, literature, culture, languages and people.  She has years of professional product marketing expertise and global expansion experience.

HT LOCALIZATION LLC. is an international translation & localization agency providing a full range of professional language translation services, including social media localization, marketing translations, website translations, software localization, eLearning materials, documentation translations, etc.  With locations in the US, Spain, France, Zambia & Thailand, and coverage across all languages and most industries, HT LOCALIZATION is well positioned to provide around the globe services for all translation needs.  

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